Our two biggest concerns are your happiness and your new pet's well being. We strive to make your experience with Sadler Reptiles as pleasant as possible. If you have any questions, comments, or concerns you may contact us via phone (443.418.5970) or email (steph@sadlerreptiles.com). Please read over our terms and familiarize yourself with them before placing an order with us.
ORDERING:
To inquire about a gecko(s), please call 443.418.5970 and have the ID(s) of the gecko(s) you are interested in. We prefer telephone orders because they allow for a more personal experience, however if you cannot call, you can email us at steph@sadlerreptiles.com. Please include the ID number(s) and your zip code if you would like a shipping quote and we will respond as quickly as possible.
We will hold geckos without a deposit for 24 hours. If you would like to hold an gecko for longer, we require a 25% non-refundable deposit. To arrange a payment plan, contact us for details.
Once your final decision has been made, we will send you a Paypal request with the grand total. If you would prefer, we also accept money orders and personal checks, though we will not ship until the payment has cleared.
If you live within driving distance of Mercer, Pennsylvania you are welcome to pick up your new pet.
We offer a discount on multiple purchases! The exact discount will depend on the type and number of geckos purchased.
We will hold geckos without a deposit for 24 hours. If you would like to hold an gecko for longer, we require a 25% non-refundable deposit. To arrange a payment plan, contact us for details.
Once your final decision has been made, we will send you a Paypal request with the grand total. If you would prefer, we also accept money orders and personal checks, though we will not ship until the payment has cleared.
If you live within driving distance of Mercer, Pennsylvania you are welcome to pick up your new pet.
We offer a discount on multiple purchases! The exact discount will depend on the type and number of geckos purchased.
SHIPPING:
All live animals will be over-nighted via Fed-Ex or UPS (we prefer to ship Fex-Ex because we use Ship Your Reptiles which will save you money on the shipping costs). We ship on Mondays, Tuesdays, and Wednesdays when the weather in both our location and yours is between 40 and 80°F. Heat or cold packs (if needed) are included in the shipping price. As soon as the gecko ships, we will email you with the tracking number. Sadler Reptiles will not be responsible for carrier shipping delays.
One thing we stress is that someone must be at the shipping address to receive the package. If no one is there to sign for the package, live arrival guarantee (outlined below) is void. We reserve the right to hold a live animal due to severe temperatures. After all is said and done the most important thing is the gecko's health.
One thing we stress is that someone must be at the shipping address to receive the package. If no one is there to sign for the package, live arrival guarantee (outlined below) is void. We reserve the right to hold a live animal due to severe temperatures. After all is said and done the most important thing is the gecko's health.
GUARANTEES:
We guarantee live arrival as well as the health of your pet for three days following shipping. As stated above, both of these guarantees are waved if the package is not signed for at the first delivery attempt. If your new pet is DOA or were to pass during the first three days you own it, we will replace it or refund the cost minus shipping charges contingent upon photographs or return of the body (at our discretion). If in the extremely unfortunate event that your new pet is DOA you must notify us within 2 hours of delivery. If we do not hear from you within two hours we assume the reptile arrived live and healthy. Should you think something is wrong with your new pet, please contact us at the very first sign.
Our health guarantee extends for the three days your own your new pet, but our support continues for as long as your need it. No question is too small. If you have any concern at all, especially about the health of the animal, please do not hesitate to call or email us.
We stand by the quality and health of each and every gecko we produce, but we must also emphasize the importance of quarantining all new animals. We will never ship an animal that we believe isn't 100% healthy, but it is your responsibility as the new owner to properly quarantine before introducing into your collection.
We guarantee that our geckos have been sexed correctly unless stated as "unsexed" or "probable". An unsexed gecko is labeled as such due to the fact that it is simply too young to sex. A gecko labeled as a probable male or female is a guess based on developing signs such as pre-anal pores. If you receive an incorrectly sexed gecko (valid when we have guaranteed a sex [not on probable-sexed] and was determined within the first week after shipment), send the animal back to us via overnight and we will give you credit or a replacement and reimburse you for shipping.
Our health guarantee extends for the three days your own your new pet, but our support continues for as long as your need it. No question is too small. If you have any concern at all, especially about the health of the animal, please do not hesitate to call or email us.
We stand by the quality and health of each and every gecko we produce, but we must also emphasize the importance of quarantining all new animals. We will never ship an animal that we believe isn't 100% healthy, but it is your responsibility as the new owner to properly quarantine before introducing into your collection.
We guarantee that our geckos have been sexed correctly unless stated as "unsexed" or "probable". An unsexed gecko is labeled as such due to the fact that it is simply too young to sex. A gecko labeled as a probable male or female is a guess based on developing signs such as pre-anal pores. If you receive an incorrectly sexed gecko (valid when we have guaranteed a sex [not on probable-sexed] and was determined within the first week after shipment), send the animal back to us via overnight and we will give you credit or a replacement and reimburse you for shipping.
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